Frequently Asked Questions
Everything you need to know about your CYMA shopping experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. As a fashion-forward brand, our fits may vary between slim and oversized, so we recommend checking the individual garment dimensions before purchasing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
What payment methods do you accept?
CYMA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for flexible budgeting.
Are CYMA products ethically sourced?
Sustainability and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials such as organic cotton and recycled polyester whenever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after placement to cancel or modify your order by contacting our support team via live chat.